Refund Policy

Effective Date: 01.01.2025

1. Overview

Thank you for shopping with Sylavin.com. We strive to provide high-quality products and services. However, if you are not satisfied with your purchase, we offer a refund policy as outlined below.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 10 days of the purchase date.
  • The product or service must not have been significantly used or altered.
  • Digital products and downloadable content are non-refundable unless defective.
  • Physical products must be returned in their original packaging and in good condition.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized items.
  • Products purchased on sale or with a discount.
  • Services that have already been rendered.

4. Refund Process

To initiate a refund request, please follow these steps:

  • Contact our support team at Sylavin.com with your order details.
  • If applicable, return the product following the provided instructions.
  • Once received, we will inspect the item and notify you of the approval or rejection of your refund.

5. Processing Time

If your refund is approved, it will be processed within 30 business days, and the amount will be credited back to your original payment method.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card provider. If the issue persists, contact us at Sylavin.com.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about our refund policy, please reach out to us at Sylavin.com.